Returns & Refunds

Need to send something back? We’re here to help.

30-Day Return Window

You have 30 days from the day your order arrives to request a return.

Start a Return

Return Shipping

Change of Mind or Size

You’re responsible for the cost of return shipping for a change of mind or a different size.

Damaged or Incorrect Item?

We cover return shipping if your item arrives damaged, is defective or isn’t the item you ordered. Contact us first so we can arrange the next steps.

Before You Send It Back

For a change-of-mind return, your item must be:

  • Unworn or unused, in the condition you received it.
  • With the original tags attached and in its original packaging.
  • Accompanied by a receipt or proof of purchase.

Sale items follow the same return conditions as full-price items.

Received something damaged or incorrect? Contact us so we can put it right.

How to Start a Return

  1. Contact Us

    Email info@bjpstore.com with your order number, the item you want to return and the reason for your return.

  2. Wait for Return Instructions

    Once your request is approved, we’ll send you the shipping instructions and return address. Please wait for our approval before sending anything back.

  3. Pack and Send Your Return

    Pack your item securely and follow the instructions we send you. We recommend keeping your shipping receipt and tracking number until your return is complete.

Returns sent without first requesting approval will not be accepted.

More About Returns

How Refunds Work

Once we receive and inspect your return, we’ll email you to let you know whether your refund has been approved.

Your approved refund includes the amount paid for the returned items and the original shipping charge you paid on the order.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to post it.

If more than 15 business days have passed since approval and you haven’t received your refund, contact info@bjpstore.com.

Exchanges and Different Sizes

Need a different size or item? Request a return for your original item. Once your return is accepted, place a separate order for the item you want, subject to availability.

Damaged, Defective or Incorrect Items

Please check your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as you notice the problem and include your order number. Photos of the item and packaging help us understand what happened.

We’ll review the issue and arrange the next steps with you. Any necessary return shipping is on us.

Items That Can’t Be Returned

Gift cards and custom or personalized products are not eligible for change-of-mind returns.

These exclusions apply to change-of-mind returns. If your item is damaged, defective or incorrect, contact us so we can help.